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EXPERIENCE

Organisierter Schreibtisch

SENIOR COMMUNICATIONS OFFICER

Clearly communicate information to users about new products and services

Explain technical or vague information in easily understandable language

Inform users simply what they need to know, and what they need to do

Laptop

SENIOR SERVICE MANAGER

Effectively interface between IT and business stakeholders

Improve service delivery processes, design and implement structured service management processes

Form a key bridge between business and IT to the benefit of all

Weiße Aktenordner

USER EXPERIENCE RESEARCH

Many years experience as Service Manager, using Quantitative and Qualitative research to gain the true picture

Employ highly empathetic persona to understand real user needs and requirements

Able to communicate these needs clearly to management and development

Notizbuch auf dem Tisch

USER EXPERIENCE DESIGN

Perform ideation, sketching, wireframing, paper prototyping, user-testing and lo-fi interactive prototyping, mostly at an academic level

GUI developer back in the ‘90s

Experience: Skills
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