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SKILLS
Skills: Text
SERVICE MANAGEMENT
Expert
A truly empathic understanding of customer needs and my skills at communicating these to management and IT have helped me to improve User Experience over many years
UX RESEARCH
Mid Level
I've successfully improved many users' experiences through extensive Quantitative analysis, Surveys, Structured interviews and discussion groups
COMMUNICATIONS
Expert
My greatest ability here is to take complex information and reduce it to a core message. I inform users what they need to know and do. I also create clear and simple user instructions
Skills: Skills
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